Charm statuses

Caution

This reference is a work in progress and may not reflect the latest statuses. Contact us for status troubleshooting help.

The charm follows standard Juju applications statuses. Here you can find the expected end-users reaction on different statuses:

Juju Status	Message	Expectations	Actions
active	any	Normal charm operations	No actions required
waiting	any	Charm is waiting for relations to be finished	No actions required
maintenance	any	Charm is performing the internal maintenance (e.g. cluster re-configuration, upgrade, …)	No actions required
blocked	the S3 repository has backups from another cluster	The bucket contains foreign backup. To avoid accident DB corruption, use clean bucket. The cluster identified by Juju app name + DB UUID.	Choose/change the new S3 bucket/path OR clean the current one.
blocked	failed to install snap packages	There are issues with the network connection and/or the Snap Store	Check your internet connection and https://status.snapcraft.io/. Remove the application and when everything is OK, deploy the charm again
blocked	failed to patch snap seccomp profile	The charm failed to patch one issue that happens when pgBackRest restores a backup (this blocked status should be removed when https://github.com/pgbackrest/pgbackrest/releases/tag/release%2F2.46 is added to the snap)	Remove the unit and add it back again
blocked	failed to set up postgresql_exporter options	The charm failed to set up the metrics exporter	Remove the unit and add it back again
blocked	failed to start Patroni
blocked	Failed to create postgres user	The charm couldn’t create the default postgres database user due to connection problems	Connect to the database using the operator user and the password from the get-password action, then run CREATE ROLE postgres WITH LOGIN SUPERUSER;
blocked	Failed to restore backup	The database couldn’t start after the restore	The charm needs fix in the code to recover from this status and enable a new restore to be requested
blocked	Please choose one endpoint to use. No need to relate all of them simultaneously!	The modern / legacy interfaces should not be used simultaneously.	Remove modern or legacy relation. Choose one to use at a time.
error	any	An unhanded internal error happened	Read the message hint. Execute juju resolve <error_unit/0> after addressing the root of the error state. Contact us for more help.
terminated	any	The unit is gone and will be cleaned by Juju soon	No actions possible
unknown	any	Juju doesn’t know the charm app/unit status. Possible reason: K8s charm termination in progress.	Manual investigation required if status is permanent